Frequently Asked Questions

Check-in is from 14:00 and check-out is by 11:00. Early check-in or late check-out can be arranged in advance, subject to availability.

We accept secure online payment via PesaPal, which supports mobile money (MTN, Airtel), Visa and Mastercard. A deposit is required to confirm your booking, with the balance payable on arrival unless agreed otherwise.

Yes — a percentage of your total is required at checkout to confirm the booking; the exact amount is shown before you pay. Your room is held temporarily until that deposit is completed.

See our full Cancellation Policy page for details on refund timelines.

Yes, we arrange guided game drives and other safari activities in Queen Elizabeth National Park — see our Experiences page for indicative pricing, or ask our team when you book.

Yes, most of our rooms accommodate a child alongside adults. Let us know ages when booking so we can advise on the best room.

Transfers from Kasese or Mpondwe can be arranged on request — please contact us ahead of your stay to arrange pickup.

Yes, complimentary WiFi is available in guest rooms and common areas.